We have established this Quality Policy to be consistent with the purpose and context of our organisation. It provides a framework for the setting and review of objectives in addition to our commitment to satisfy applicable customers’ regulatory and legislative requirements, as well as our commitment to continually improve our management system.

Customer focus: As an organisation we have made a commitment to understand our current and future customers’ needs, meet their requirements and strive to exceed their expectations regarding service and timescales.

Leadership: Our Directors are committed to creating and maintaining a working environment in which people become fully involved in achieving our objectives.

Engagement of people: As an organisation we recognise that people are the essence of any good business and their full involvement enables their abilities to be used for our benefit. We will also ensure that all personnel are trained to enable them to work in a safe, responsible and professional manner.

Process approach: As an organisation we understand that a desired result is achieved more efficiently when activities and related resources are managed as a process, or series, of interconnected processes.

Improvement: We have committed to achieving continual improvement across all aspects of our Quality Management System (QMS): it is one of our main annual objectives.

Evidence-based decision making: As an organisation we have committed to only make decisions, relating to our QMS, following an analysis of relevant data and information.

Relationship management: Star Solutions Engineering Ltd recognises that an organisation, and the relationship it has with its external providers, are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

The Company is committed to its customers and will maintain the highest standards to ensure full support from quotation to completion of contract, managed by competent personnel.

Our organisation will meet the needs and expectations of our interested parties as well as our social, environmental, regulatory and legislative responsibilities.

Our Policy is available to all interested parties as well as being made available to the wider community through publication on our Website and Company Noticeboard.